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MartinSvoboda-3819 asked Docs-4663 answered

What might be causing my blue screen - WIN32K_POWER_WATCHDOG_TIMEOUT

Dear Microsoft folk,
During the last two weeks, my work laptop had died (blue screen) and pointed out an error of WIN32K_POWER_WATCHDOG_TIMEOUT. I am not sure what driver might cause this as I have been in process of installing our work-related tools and such, so going back and uninstalling one by one is the last option for me. Is there any other way to pinpoint the potential culprit?
The issue happened after I closed my laptop and then put it to the docking station when instead of booting up the computer threw the error.

I include my latest .dmp file (I have changed the extension to .log, so I could upload it here, hope it works). Any help is highly appreciated, thanks in an advance.!

103850-060921-15390-01.log


windows-10-general
· 1
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Since this is not related to the Open Specifications documents, I've removed the [openspecs-questions] tag and added [windows-10-general]

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Docs-4663 answered Docs-4663 edited

1) Uninstall or uninstall and reinstall Crowdstrike


2) Uninstall and reinstall igdkmd64.sys
Intel GPU drivers




start end module name
fffff800`4c690000 fffff800`4c890000 csagent (no symbols)
Loaded symbol image file: csagent.sys
Image path: \??\C:\Windows\system32\drivers\CrowdStrike\csagent.sys
Image name: csagent.sys
Browse all global symbols functions data
Timestamp: Wed Nov 25 13:06:32 2020 (5FBEC758)
CheckSum: 001FC122
ImageSize: 00200000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:


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MartinSvoboda-3819 answered

Probably a wrong tag, but I couldn't figure out which one to put.

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Docs-4663 answered

Please run the V2 log collector so that files can be troubleshooted > post a share link into this thread

https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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MartinSvoboda-3819 answered

Hey Doc,
Here's a link to the result of running the main.ps script. Let me know if you can access it.
https://drive.google.com/file/d/1vLOyy1o1aywc1nfBLG3VF1bgr4q7QjA4/view?usp=sharing

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Docs-4663 answered

Please post separate share links for:

a) C:\Windows\LiveKernelReports\DripsWatchdog-20210608-1044.dmp
b) C:\Windows\MEMORY.DMP


LastWriteTime Size (MB) FullName


08-Jun-21 10:44:44 AM 1786.99 C:\Windows\LiveKernelReports\DripsWatchdog-20210608-1044.dmp



LastWriteTime Size (MB) FullName


09-Jun-21 1:28:10 PM 2023.05 C:\Windows\MEMORY.DMP



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MartinSvoboda-3819 answered

Thanks for the quick response, Docs. Here is a link with the requested files.
https://drive.google.com/file/d/1FsF37uhXdBltxqfFqhRZRw8OvwGRTHgT/view?usp=sharing

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Docs-4663 answered

How is the computer running?



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MartinSvoboda-3819 answered

Hello Docs,
I have not yet proceeded with the uninstalling process, since I do not have an permission to uninstall the CrowdStrike. I will contact our IT support and I will let you know whether this resolves the issue.

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MartinSvoboda-3819 answered

I have reinstalled the intel GPU drivers and so far it seems to be running fine. Thanks @Docs-4663 !

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Docs-4663 answered

Nice.

You're welcome.

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