question

subashv-3926 avatar image
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subashv-3926 asked EmilyDu-MSFT edited

Send an Email to Selected users from SharePoint Group - Not working

Hi All,
I want to send the Email to Selected users in the SharePoint group using the "Email User's " option in the SharePoint group under "Action".

when i select the user and click on "Email users", the new email is not opening in the Outlook client application.

Can anybody assist me to fix this issue.
Attached the screenshot below.
103916-emailuser-notworking-sharepointtooutlook.png

103917-emailuser-notworking-sharepointtooutlook.png



Thanks in advance

office-sharepoint-online
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1 Answer

EmilyDu-MSFT avatar image
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EmilyDu-MSFT answered EmilyDu-MSFT edited

@subashv-3926

Which browser are you using? Which version of outlook have you installed?

I tested in the IE, Edge and Chrome with outlook 2016 and outlook for Microsoft 365 apps, it worked well. When I clicked "E-Mail Users", the new email was opening in the outlook client application.

Please try to email user with another browser, compare the result.


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@subashv-3926

I’m checking how the things are going on about this issue. If there is any problem with this issue, feel free to let me know.

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