question

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NateJensen-5808 asked NateJensen-5808 commented

Bitlocker: manage-bde GET fails in one case

I have 5 bitlocker-encrypted drives on my PC: C, D, E, F, G

I can run the following commands successfully to obtain the bitlocker recovery key:

 manage-bde -protectors C: -get
 manage-bde -protectors E: -get
 manage-bde -protectors F: -get
 manage-bde -protectors G: -get

But the D-drive command fails:

 manage-bde -protectors D: -get

Error:

 Volume D: [DATA]
 All Key Protectors
    
 ERROR: An error occurred (code 0x80070490):
 Element not found.

There is nothing special about my D drive. It is an internal SSD just like C and G. My E and F drives are both external USB SSD drives.

I can go into the bitlocker UI in Win10 and get the recovery key for D with no problem; it only fails from the command line, even though all others succeed. (Yes, I launched the windows command shell as Admin.)

Any ideas?

windows-10-security
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1 Answer

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SamsonPeng-MSFT answered NateJensen-5808 commented

Hello there,

You can try to use the GUI to decrypt the D drive first, and then encrypt it
See if there are any differences

Best Regards,
Samson Peng

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Yes that solved it. Thanks.

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