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iTzQuiQui-8027 avatar image
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iTzQuiQui-8027 asked DSPatrick answered

Phone number is different and cant get my recovery answers right

Im locked out of my other email account. i got a new phone number so i cant get a code texted to me and i dont remember my security question because i was 10 when i made this account.. how can i get my account back? if it wasnt linked to so many things i wouldnt care but im getting locked out of my spotify and epic because of 2FA and those sites are sending me codes to my email that i am locked out of......

microsoft-authenticator
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DSPatrick avatar image
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DSPatrick answered

You can try filling out the form here.
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Making sure your alternate email and phone number are current increases the chance of recovery.

--please don't forget to upvote and Accept as answer if the reply is helpful--


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