question

JosePuga-2247 avatar image
5 Votes"
JosePuga-2247 asked DanielMadrid-9982 commented

Failed installng 2021-06 cumulative update for windows server 2016( KB5003638)

Hi,
my server failed trying to install the update KB5003638 after the installation process I got an screen

WE COULDN'T COMPLETE THE UPDATES UNDOING CHANGES DON'T TURN OFF YOUR COMPUTER

when it finished I am able to login back to the server but it is on SAFE MODE

I reviewed the event log and this is what I got:

INSTALLATION FAILURE : WINDOWS FAILED TO INSTALL THE FOLLOWING UPDATE WITH ERROR 0X800F0923: SECURITY UPDATE FOR WINDOWS (KB5003638)


windows-server-2016
· 6
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I am also getting the error 2021-06 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5003638) - Error 0x80070002.
Have been trying for 3 days now.

3 Votes 3 ·

@JosePuga-2247
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

0 Votes 0 ·

I have tried the solution provided and nothing has changed

0 Votes 0 ·

Yes, same here. I wish Microsoft would escalate this issue now that multiple people are reporting this issue.

0 Votes 0 ·

same issue here :-(

0 Votes 0 ·

Hello All: I had the same issue that update KB5003638 would not install. After repeated attempts to use posted solutions, The only error message in the log files is error 0x000005b4, which is access denied. I shut off Windows Defender, and then the upgrade did install successfully. Good Luck!

0 Votes 0 ·
JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered RobertDinkel-4645 commented

@JosePuga-2247
Hi,
1. Right click on Windows Start > Windows Powershell (Admin)
Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

2.You can download the updates from Microsoft Catalog and update manually. Search for relevant KB in the Catalog.
Microsoft Catalog - https://www.catalog.update.microsoft.com/Home.aspx

For more troubleshooting methods, please refer to the following article:
https://www.pcerror-fix.com/fix-windows-10-upgrade-error-code-0x800f0923
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I have the exact same issue. We have multiple Windows 2016 Servers and one had this issue. We tried installing from the catalog, the Windows Update Troubleshooter and the Windows Update Manual Reset methodology (which includes solution #1 above in a more thorough fashion). Nothing worked so far. Came here wondering if someone else had this problem too and it's right at the top.

0 Votes 0 ·
JosePuga-2247 avatar image
0 Votes"
JosePuga-2247 answered nelsonhernandez-8582 commented

JennyFeng
Thanks for your help, I have followed all the steps I run all the commands, after that I downloaded the update and it was installed manually,
when it finished, i got the screen
GETTING WINDOWS READY
DON'T TURN OFF YOUR COMPUTER

after few minutes

I got the following screen again

WE COULDN'T COMPLETE THE UPDATES UNDOING CHANGES DON'T TURN OFF YOUR COMPUTER

after the computer reboot , it came back as SAFE MODE and reviewing the event log
i got the following error message

104275-img-21291.jpg



Your help is greatly appreciated

Thanks ...!!!!!


img-21291.jpg (1.3 MiB)
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

These 10016 events are recorded when Microsoft components try to access DCOM components without the required permissions. These events can be safely ignored because they don't adversely affect functionality and are by design.
If the conventional method does not work, you could repair install by running setup.exe from the root of install media
or also by pouring over the \dism.log, \windowsupdate.log, \cbs.log looking for and replacing the missing files from another server.

0 Votes 0 ·

Any news about this potential issue? I was about to install the update on one of our servers and then I saw this thread.

0 Votes 0 ·

Afternoon! Were you able to resolve the issue? I'm preparing to apply the same update.

0 Votes 0 ·

I have installed the update on our virtual machines without any issues. Had to take some precautions before installing it but everything went smoothly.

0 Votes 0 ·
LeviRogers-0090 avatar image
1 Vote"
LeviRogers-0090 answered

We are experiencing the same issue on Server Core 2019 version 2004. 10.0.19041.0

I have tried all the normal windows update tricks, sfc, dism, all of the windows update cleanups and nothing works. I even ran DISM with the image loaded from the ISO I used to install the OS and no joy. SFC find nothing and DISM says nothign needs repaired.

Today I tried installing the SSU separately and that did not work.

I am going to open a support case regarding this if no one can come up with anything.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

NicholasPage-1948 avatar image
0 Votes"
NicholasPage-1948 answered

"Ren C:\Windows\System32\catroot2 Catroot2.old"

Not sure if this works anymore, I'm having the same issue with 2021-06 but for Windows 10 (KB5003637).

I tried these steps you have listed here earlier but when trying to rename catroot2 I cannot do this.

Due to files in use by cryptsvc, even if I set cryptsvc to disabled, when I try to rename cartroot2 it just re-enables cryptsvc and starts the service up again.

I did get SoftwareDistribution renamed and a fresh one going, but not a fix the same issue persists.

And my issue is the exact same with the thread creator, after installing and going to pending restart status, a reboot just forces a second reboot after the install leading to:

"WE COULDN'T COMPLETE THE UPDATES UNDOING CHANGES DON'T TURN OFF YOUR COMPUTER"

Really annoying cause I'm stuck in a constant cycle of updates downloading in the background and then my computer wanting to reboot to every 15 minutes so it can install an update that it will rollback on boot, then repeat.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

NaveenAnand-8182 avatar image
0 Votes"
NaveenAnand-8182 answered NicholasPage-1948 commented

Guys, try to look into windows temp folder and it would worth to delete everything and give a try again. You may see the log file C:\Windows\Logs\CBS and which might says something like this error "C:\Windows\system32\wbem\NetTCPIP.mof (1): error SYNTAX 0X8004402f: Error creating temporary file"

Try to delete everything C:\windows\temp and give a try again and let me know if this works for you.

· 5
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

"Try to delete everything C:\windows\temp and give a try again and let me know if this works for you."

This did not work.

0 Votes 0 ·

do you have enough disk space to the respective drive? and also check what is the size of temp folder once it failed to update the windows.

0 Votes 0 ·

Plenty of free space, no errors creating temporary files. Hard to detect change of the size of them temp folder, as soon as I clear it (what will allow me to delete) it starts coming back before the update even completes.

0 Votes 0 ·
Show more comments