question

tictas1p-7249 avatar image
0 Votes"
tictas1p-7249 asked JadeLiang-MSFT edited

Email Double Line Spacing Error

Dear Support,

When user is receiving email from Gmail through Outlook, email came back with double line spacing in Outlook.
Is there any solution to read the email that sent from Gmail is in normal spacing in Outlook?
Attached error screenshot for your reference.

Regards

Matthew[104051-error-screenshot.pdf][1]

windows-serveroffice-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT edited

Hi @tictas1p-7249,

Please understand our forum is an open platform, in order to protect your personal information, I have deleted your attachment in your post. If you still need post that, it's recommended to post a related screenshoot and hide the personal information via edit your question.

For your issue, what's the specific version of your Outlook desktop client(File>Office account>About Outlook)?

According to my tests on Outlook 365 version 2105(Build 14026.20246), the messages from gmail account through Outlook client could display normally in Outlook. So in order to further confirm your issue and perform more targeted tests on my environment, please provide us with more information about your issues(such as client version and others)

Also, I have researched a lot and found a related article that mentioned similar issues on earlier version of Outlook, if it's your case, please kindly check if those workarounds could be helfpul to you(such as working with "Shift+Enter" instead of "Enter" etc.) (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

If your issue has any update, please feel free to post back.


If the response is helpful, please click "Accept Answer" and upvote it.
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· 7
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Hi @tictas1p-7249,

Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

0 Votes 0 ·

Hi,

Thanks for your help, but sorry to tell you that your solution is not working.

My issue is not based on sending emails, it is mostly affecting users that receiving emails from Gmail and the email will show up in double spacing.

Is there any other solution that can fixed the problem which is sent from Gmail?

Regards

Matthew

0 Votes 0 ·

Hi @tictas1p-7249,
Thanks for your update and sorry for delay, I'm still researching for your issues.

I'm not sure how did your sender send the message to you, but according to my tests, I could recieve the message without any space line like below, in the point of Outlook, it's recommended to update your Outlook to the latest version to get better user experience.
109343-snipaste-2021-06-25-16-56-44.png

Also, please understand due to the issue occurred on those specific messages from gmail only, it may be more related to the message/ sender. As I know, there may be no option that could change the space line in original format of messages from gmail automatically in Outlook, which depends on the sender.

Hope that would be helpful to you.


0 Votes 0 ·

Hi,

I am able to read the latest message in normal format, but the message below (which I have sent to sender) is showing double line spacing error.
109741-image.png



Attached a sample for your reference.

Regards

Matthew

0 Votes 0 ·
image.png (14.8 KiB)

Hi @tictas1p-7249,
Thanks for your update, but according to my tests, I try to send the same message from gmail to Outlook, but it still could display normally there. So if the issue only occurred on those specific senders, as I mentioned above, the format may depend on the sender and there may be no option that could change it in Outlook client.
110877-test-3.png


0 Votes 0 ·
test-3.png (15.9 KiB)

Hi,

Thanks for your help and investigate, seems like the situation is happening in my Outlook only, I will try to ask different sender to send me emails and see how it goes.

Regards

Matthew

0 Votes 0 ·

Hi @tictas1p-7249 ,

Just checking if your issue has any update now, if so, please feel free to post back.

0 Votes 0 ·