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MargaritaGrigaleviciute-3755 avatar image
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MargaritaGrigaleviciute-3755 asked LeonLaude edited

Rescheduling exam after the exam day due to Pearson VUE

Hi! I was supposed to have my AZ-900 on 8th of June.
I arrived at the test center and found out they have moved to another location a year ago ( though on confirmation email Pearson VUE had old address still)
Then I rushed to a new location, but also found nothing there. I then looked for a number and called the test center, they said that due to COVID requirements they are not doing exams and I should have received e-mail about that. I did not received any email prior nor after.

I then contacted Pearson VUE, they created a ticket for me and said that someone will contact me in two days, if not I should contact again.
I received e-mail next day, stating ticket number and saying I should call and reschedule.
I called to re-schedule and was told that I should call 24-48 hours after the exam. When I said that it is already 24 hours after exam, they said I should wait another 24 hours. (also that was not stated in their email)

To sum up, exam did not happen and it was not my fault, however, I now need to keep calling them to have this rescheduled. Clearly there should be an easier way to do it. They could cancel existent booking for AZ-900 and enable me to book again, which I cannot do now as there is already booking for AZ-900.

Microsoft provides great learning material, however, when it comes to taking exam there should be improvements done to make sure partners like Pearson VUE are doing their job.

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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @MargaritaGrigaleviciute-3755,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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