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moizAkhtar-5370 asked YiLu-MSFT commented

Upload Failed. We're sorry this didn't work. - Word 2016 Sharepoint Online

we have been working on trying to troubleshoot and solve this problem for about a month now.

Some of our users, not all (each running Windows 10 and what should be the latest version of Office 2016) receive an Upload Failed notice when trying to edit and save documents they checked out from our instance SharePoint Online


The IT staff has been unable to replicate the problem with their own accounts, the problem is not happening for every user using the files, and the problems don't always occur for those who are having the problems. It has been very hard to troubleshoot.


We have tried working with the Upload Center & tried clearing the Office document Cache directory. Sometimes it seems like it works, other times it seems like it deletes the files that we thought uploaded successfully but unfortunately still facing same issue.

We do have good number of people working on the documents,

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I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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1 Answer

YiLu-MSFT avatar image
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YiLu-MSFT answered YiLu-MSFT commented

Hi, @moizAkhtar-5370 ,

Please set cache settings in Upload Center to ensure that any cached files are automatically deleted from the cache when the document is closed.
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For similar issue, you can refer to:
https://jwcooney.com/2019/12/27/sharepoint-upload-failed-were-sorry-someone-updated-the-server-copy-and-its-not-possible-to-upload-your-changes-now/

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Hi,@moizAkhtar-5370

I am checking to see if the problem has been resolved.

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Hi,@moizAkhtar-5370

Would you please provide us with an update on the status of your issue?

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