question

SamanthaOlsen-2888 avatar image
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SamanthaOlsen-2888 asked JohnLee-2788 answered

Authenticator

Hi, my university requires me to use Authenticator when logging into my university email. I have recently gotten a new phone and when I try to log in it directs me to add my email to the Authenticator app. When I add this it then asks me to open up the Authenticator app to verify its me, however I am already in the app?

Please could someone point out how to get around this as I am currently locked out my emails as Authenticator is asking me to authenticate?

microsoft-authenticator
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1 Answer

JohnLee-2788 avatar image
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JohnLee-2788 answered

Please enter the code from authenticator.

If you can't use the app, simply approve the request from authenticator.

You can also log in from a different device once you enter the code from authenticator.

If you cannot access authenticator, try using authenticator.



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