question

AnushanSelvakumar-6864 avatar image
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AnushanSelvakumar-6864 asked Wajeed-MSFT edited

Outlook Safe Link protection trigger the actual Rest endpoint API twice.

There is option call Advance Thread protection (Safelink) in outlook due this when user click the URL in the mail, the actual API got triggered twice or 3 times. This multiple API triggering causing to link expired



The decoded (through https://www.o365atp.com/) URL got triggered at once.

Safelink causing the problem to get expired page.

Note- Same behaviour found when I paste the URl in team chat API got triggered in BackEnd.

Is there any better way to avoid this problem?

office-outlook-itprooffice-exchange-online-itpro
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Hi @AnushanSelvakumar-6864 ,

Welcome to our forum.

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Looks like your issue might be more related to safelink function of 365 email account. In order to better solve your problem, we will add "Exchange Online" tag.

Thanks for your understanding and hope your question will be resolved soon.

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@AnushanSelvakumar-6864

Our forum is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your issue is not in our support scope. I will remove Teams tag from your thread. Thanks for your understanding and patience!

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1 Answer

KyleXu-MSFT avatar image
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KyleXu-MSFT answered

@AnushanSelvakumar-6864

Check how many SafeLinksPolicy in your organization:

 Get-SafeLinksPolicy

You can try to disable them temporarily, then check whether URL still be checked, if it still be checked, it means there exist some other configuration double check on it:

 Set-SafeLinksPolicy "xxx" -IsEnabled $false

If this link will not be checked after disable Safe Links Policy, I would suggest you provide the configuration of your policy to me, I will try to test it in my lab to check whether there exist issue with the configuration.

You can also open a service request to Office 365 team, they may could help you check it with a remote assistant.


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