I have setup a Microsoft Teams call queue to use a voice-enabled channel. I can see agents, but I do not see a way of changing the order of the agents. I am an owner of the channel and of the Team. We are a online only with calling plans. We do not have any SBC.
I have set the call Queue to use the ZITTEST-callqueue channel in the MS Teams named SandBox.
In the Windows 10 desktop client (version 1.4.00.13073 (64-bit); updated on 6/1/2021) I can see the "Calls" tab, list of agents, and dial pad (minimized dial pad for screenshot).
A recent update removed the gear from the Calls tab that was near the dial pad icon. You can just see the gear in this screenshot from Microsoft_Teams_team on the blog(09-22-2020).
How do I order the agents in the voice-enabled channel so I can control the order in which they are alerted when using serial routing for the call queue?