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Ramki-5805 avatar image
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Ramki-5805 asked SharonZhao-MSFT edited

Federation issue with One domain

Dear Teams Support ,

I facing one issue , i have added one domain in my external list and they are using island mode seems


am using teams only mode. when ever i tried one user to chat , when she on offline the message is not deliver

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but i can able to chat when the user is online

any issue interoperability mode.

can u give the clarity on this behaviour

office-teams-windows-itprooffice-skype-business-online-itpro
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1 Answer

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@Ramki-5805,

I reproduced the steps as yours with the same scenario. The result is the same as yours. It seems by design because there are many interactive limitations between Teams and Skype for Business client.

I checked the offline message feature for the user who is in Islands mode. It is enabled.

I will confirm if this is by design. Any update I will share with you.


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@Ramki-5805,
Currently, we don't get any news about whether this is a by design feature or issue.
We recommend you to open a ticket to get more efficient support.
Thanks for your understanding.

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