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ScottRobinson-9973 avatar image
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ScottRobinson-9973 asked SadiqhAhmed-MSFT answered

Error ID: 116 when installing Microsoft Azure Recovery Services Agent

I am no longer able to enable azure replication on VMs on this device. This happened after installing and uninstalling the Azure backup services agent. I've uninstalled all and restarted the machine and continue to receive the same errors. I have confirm that the MMA agent is completely up to date (re-installed with site download) and the machine is reporting in with heartbeats and disk space usage. Any help is appreciated.
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These are the logs it refernces at the end, not sure where to start
2021-06-14T11:29:54.3537190-04:00 Always: Trace Session Started
11:29:54:
11:29:54:Application Started
11:29:54:OS Version: '10.0.17763.0'
11:29:54:Main : Current directory = H:\72e521b320b05e3df6ddbe
11:29:54:Setup action value = UserInterface
11:29:54:Adapter name was not specified. Autodetection of adapter will be done.
11:29:54:Installation for Microsoft Azure Site Recovery Provider not found
11:29:54:Checking for VMM installation
11:29:54:No compatible VMM installation found.
11:29:54:Checking for InMage installation
11:29:54:Check for InMageRcm appliance returned False.
11:29:54:Check for VMWare appliance returned False.
11:29:54:Checking for HyperV installation
11:29:54:Checking for OS Type.
11:29:54:OS Details Type -> 3
11:29:54:Starting execution of cmdlet Get-WindowsFeature
11:29:55:Installation for Microsoft Azure Site Recovery Provider not found
11:29:55:RUNID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx
11:29:55:OperationsLogger intialized with Installation type New and Adapter SingleHostAdapter.
11:29:55:Checking for HyperV installation
11:29:55:Checking for OS Type.
11:29:55:OS Details Type -> 3
11:29:55:Starting execution of cmdlet Get-WindowsFeature
11:29:55:Checking for OS version to be greater than or equal to: 6.3.0
11:29:55:OS Details Version -> 10.0.17763, Type -> 3
11:29:55:Server OS Version Check Passed
11:29:55:Checking for Powershell Installation.
11:29:55:Powershell Version 5.1.17763.1432 Found
11:29:55:Checking for Cluster Broker QFE installation.
11:29:56:Checking for Incompatible product installation for adapter - SingleHostAdapter
11:29:56:Installation for Microsoft Azure Site Recovery Provider not found
11:29:56:No Incompatible product installation found
11:29:56:Adding Page LaunchPage
11:29:56:Skipping stage addition. Stage Null
11:29:56:Enter Microsoft.DisasterRecovery.Setup.LaunchPage
11:29:56:Active navigation for
11:29:56:Adding Page MicrosoftUpdatePage
11:29:56:Adding Microsoft Update key to dictionary
11:29:56:Adding Page InstallationPage
11:29:56:Adding Installation key to dictionary
11:29:56:Exit Microsoft.DisasterRecovery.Setup.LaunchPage
11:29:56:Enabling clickable navigation for
11:29:56:Inactive navigation for
11:29:56:Enter Microsoft.DisasterRecovery.Setup.MicrosoftUpdatePage
11:29:56:Active navigation for Microsoft Update
11:29:56:Checking if MU is opted in on this machine.
11:29:56:Failed to check if MU is opted in on this machine.: Threw Exception.Type: System.Runtime.InteropServices.COMException, Exception.Message: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)
11:29:56:StackTrace: at WUApiLib.IUpdateServiceManager2.get_Services()
at Microsoft.DisasterRecovery.SetupFramework.SetupHelper.IsMicrosoftUpdateOptedIn()
11:30:03:Exit Microsoft.DisasterRecovery.Setup.MicrosoftUpdatePage
11:30:03:Enabling clickable navigation for Microsoft Update
11:30:03:Inactive navigation for Microsoft Update
11:30:03:Enter Microsoft.DisasterRecovery.Setup.InstallationPage
11:30:03:Active navigation for Installation
11:32:37:Not able to find the service: Threw Exception.Type: System.InvalidOperationException, Exception.Message: Service dra was not found on computer '.'.
11:32:37:StackTrace: at System.ServiceProcess.ServiceController.GenerateNames()
at System.ServiceProcess.ServiceController.get_ServiceName()
at System.ServiceProcess.ServiceController.GenerateStatus()
at System.ServiceProcess.ServiceController.get_Status()
at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.CheckServiceRunningStatus(String serviceName)
11:32:37:InnerException.Type: System.ComponentModel.Win32Exception, InnerException.Message: The specified service does not exist as an installed service
11:32:37:InnerException.StackTrace:
11:32:37:Evaluate validation failed: Threw Exception.Type: System.InvalidOperationException, Exception.Message: Service dra was not found on computer '.'.
11:32:37:StackTrace: at System.ServiceProcess.ServiceController.GenerateNames()
at System.ServiceProcess.ServiceController.get_ServiceName()
at System.ServiceProcess.ServiceController.GenerateStatus()
at System.ServiceProcess.ServiceController.get_Status()
at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.CheckServiceRunningStatus(String serviceName)
at Microsoft.DisasterRecovery.IntegrityCheck.EvaluateValidations.IsDraServiceRunning(DraServiceInput input)
at Microsoft.DisasterRecovery.IntegrityCheck.IntegrityCheckWrapper.Evaluate(Validations validationName, ValidationInput input)
11:32:37:InnerException.Type: System.ComponentModel.Win32Exception, InnerException.Message: The specified service does not exist as an installed service
11:32:37:InnerException.StackTrace:
11:32:37:Checking for MARS agent installation
11:32:39:Installing MARS agent
11:35:13:MARS agent installation verification failed. Expecting Version 2.0.9208.0 Found 0.0

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1 Answer

SadiqhAhmed-MSFT avatar image
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SadiqhAhmed-MSFT answered

@ScottRobinson-9973 Sorry for the painful experience!

You get this error ID:116 while installing Microsoft Azure recovery service agent for files and folders fails installation. Suggest you to check for the appropriate agent. You can see this link - https://docs.microsoft.com/en-us/azure/site-recovery/hyper-v-azure-support-matrix#provider-and-agent for the newer version of agent for Azure site recovery.

Let me know if you need any assistance!


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