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VikasJagtapBSL-2142 avatar image
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VikasJagtapBSL-2142 asked VikasJagtapBSL-2142 commented

The system cannot find the file specified

Hello

At the time of deploying windows updates on windows server 2008 / 2008 R2 we facing failed error The System cannot find the file specified even we try to install manually then also it got failed with error code 80070002

windows-server
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Hi,

I would like to check if you have solved your issue and if the reply could be of help? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Joan

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Hi,

We haven't heard from you for a few days and I would like to check your update. Have you solved your issue by installing certain files from the list? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Thanks for your support, which is the best award for our work!

Best Regards,
Joan

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DSPatrick avatar image
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DSPatrick answered VikasJagtapBSL-2142 commented

we cannot copy and paste mentioned .exe from one server to another due to security reason also we dont have rights to do the same because of company policy

May need to ask the higher powers for a variance to the company policy. Otherwise standing up new one for replacement may be the other option.

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Thanks for your support

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DSPatrick avatar image
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DSPatrick answered VikasJagtapBSL-2142 commented

I'd verify system and servicing health by running;
sfc /scannow

also system update readiness tool

https://docs.microsoft.com/en-US/troubleshoot/windows-server/deployment/fix-windows-update-errors#resolution-for-windows-7-and-windows-server-2008-r2

Then check for errors in;
%SYSTEMROOT%\Logs\CBS\CheckSUR.log

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Hello

i already run sfc /scannow but not any detection found. all ok

i have not found any CheckSUR.log file under CBS folder only the CBS.log is present

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Hello DSPatrick

I am trying to download System update readiness tool after clicking on download its not showing any .msu file.

108069-image.png


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image.png (219.0 KiB)
DSPatrick avatar image DSPatrick VikasJagtapBSL-2142 ·

Not sure what to say here. The SUR tool download for years was a single file download. Not sure what's expected here with these 26 files. Still researching.


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i am able to download one single file from list of files

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=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2021-06-25 12:52

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 354
No errors detected
(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

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DSPatrick avatar image
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DSPatrick answered VikasJagtapBSL-2142 commented

i have not found any CheckSUR.log file

it wouldn't exist until after the SUR tool completes.

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Where we get that tool

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DSPatrick avatar image DSPatrick VikasJagtapBSL-2142 ·

Check the link above.


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This is for particular patch MS21-JAN6 and MS21-JUN6 but not for all servers
Some windows 2008 /2008R2 servers it got installed successfully but some are not

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jiayaozhu-MSFT avatar image
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jiayaozhu-MSFT answered

Hi,

Thanks for posting on our forum!

First of all, I agree with the way in the article that @DSPatrick gave you. Secondly, I think if you download the latest version of CheckSUR.log file, your Windows update will be working fine. Anyway, just try the way that @DSPatrick has offered you, since this method should be the most appropriate one provided by Microsoft.

Thanks for your support and understanding!

BR,
Joan


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jiayaozhu-MSFT avatar image
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jiayaozhu-MSFT answered

Hi,

Thanks for your reply!

Based on your error code, you can firstly try to switch to a different browser, for example, using IE11. You need to turn off all filtering and install an add-on. Then you can try the ways posted in this article:

https://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/windows-update-catalog-error-8ddd0010/ffcd76a1-48d6-432f-a5a7-a2d1084c4efe

If you still have no way to solve this Microsoft Update Catalog error, you can try the ways in this article to apply another approach to solving your original issue. This article is specifically designed for 2008R2:

https://www.zubairalexander.com/blog/a-bug-fix-to-fix-the-previous-bug-fixes-windows-system-update-readiness-tool/

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

Thanks for your support!

BR,
Joan


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DSPatrick avatar image
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DSPatrick answered VikasJagtapBSL-2142 commented

Checking System Update Readiness.

The result looks good. You can also try a repair install by running setup.exe from the root of install media but time may be better spent standing up a new one, patch fully, migrate roles over and move on.

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Hi DSPatrick

We raised a case with Manage Engine Patch Manager team and they provided KB article but again the problem is we cannot copy and paste mentioned .exe from one server to another due to security reason also we dont have rights to do the same because of company policy

https://www.manageengine.com/patch-management/knowledge-base/msspellcheckingfacility-file-cannot-be-found.html

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