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AnthonyAziz-5243 avatar image
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AnthonyAziz-5243 asked AnthonyAziz-5243 answered

Microsoft 365 Sharepoint sharing notifications

I've been battling a problem for the last several months and would appreciate any help or suggestions.

Issue: when we share any file/folder from a sharepoint site with a group (distribution group, security group, office 365 group, mail-enabled security group, AD Group) none of the members of the group receiving the email notifications. I've tried every possible group and i also made sure I checked the box to send the email when i shared the folder/file.


Environment: Microsoft 365, with Sharepoint/One Drive online, Azure AD. Our Exchange Server is On-premise, so is our AD, we synch with Azure AD using AD Connect.


What I've tried: I tried all the possible groups that i could create, thinking that it's probably a limitation of the group, but non worked. I tried different SP sites, same issue. I've tried sharing from the Site Settings, Direct Access, and all other sharing options, same issue.


What works: if i have three users john, bob and rick all at abc.com and i add them all to a group and share or add that group to a file or folder in sharepoint, when i send the invite, it says the email was sent, but none of them receive any notifications. If I do the same thing, but this time i share or add permissions to the folder and send the invite directly to john, bob and rick (not to the group) they all receive the email notifications. I've checked all the spam, junk and quarantine folders, nothing is being blocked or filtered.

Thanks for your help in advance.

office-sharepoint-online
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AllenXu-MSFT avatar image
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AllenXu-MSFT answered

Hi @AnthonyAziz-5243 ,

Please go to Microsoft 365 admin center -> Groups -> Active groups -> select the group -> Settings and make sure you have checked "Send copies of group conversations and events to group members".
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If you didn't check this option, group members will not receive the eamil notifications the group has got. You have to sign in as a group owner and go to Groups section in Outlook to check the eamil notification. The group memebers will receive the eamil notifications the group has got if the above option is checked in admin center.


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AnthonyAziz-5243 avatar image
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AnthonyAziz-5243 answered AllenXu-MSFT commented

Thanks for your reply.

Couple of things. I'm only seeing the "Settings" tab on the main Microsoft 365 Active groups (the one tied to the sharepoint site) however, i don't see that option for any other security group. Also, when i tried enabling the "Send copies of group conversations and events to group members" i receive the following error:

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@AnthonyAziz-5243,

Thanks for your feedback. The error is telling you that you are not assigned with an Exchange Online license. Please check it.

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AnthonyAziz-5243 answered AllenXu-MSFT commented

so are you saying that in order for group members to receive the sharing invitation when a file or folder is shared with the group, we must have Exchange Online? that it won't work with our on premise exchange server? if that's the case, how is it that i can share with the same members in the group individually and they received the email? Is Exchange online a requirement?

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@AnthonyAziz-5243,

Since I am not proficient in Exchange, I would suggest you raise a new thread with an Exchange tag. Thanks for your understanding :-)

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AnthonyAziz-5243 answered AllenXu-MSFT commented

I don't think it's an Exchange Online issue, as I'm able to send invitations to individual users, but when add those same users to a group and share a file or folder with that group, the same way i shared it with the individual user, no one in the group gets the email invitation. Could this be a microsoft licenses issue? I have a case open with MS, but the support rep that I'm working with, didn't have an answer in regards to the licenses. I've gone ahead and ordered 1 E5 license for testing, I'll see if that makes a difference.

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Is there any update after ordering the license?

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AnthonyAziz-5243 answered AllenXu-MSFT commented

We received the license over the weekend, I'll assign the license to a test user today and test again. I'll update with my findings...hopefully that does the trick.

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@AnthonyAziz-5243,

OK. Thanks for your response :-)

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AnthonyAziz-5243 avatar image
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AnthonyAziz-5243 answered

Unfortunately, this doesn't seem to be a license issue. Even with the new E5 license, we're still experiencing the issue. Sharing files or folders with any group, none of the group members receive the sharing notification.

Any other ideas?

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