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Barboron-6114 avatar image
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Barboron-6114 asked Barboron-6114 commented

WHEA UNCORRECTABLE ERROR on new build

Just built a new machine, basics of the build:

Ryzen 9 5900X
GTX 970 (old card from previous build)
64GB 3600MHz RAM
1TB NVMe Samsung 980 Pro
250GB Samsung Evo 980
Several other HDDs

Most recent event logger has given me this WHEA logger below:

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  • <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-06-14T22:24:38.8418650Z" />
    <EventRecordID>5110</EventRecordID>
    <Correlation ActivityID="{d2456cee-132e-401b-b8b7-14f8a12d23e8}" />
    <Execution ProcessID="4608" ThreadID="5300" />
    <Channel>System</Channel>
    <Computer>DESKTOP-MUB2TFA</Computer>
    <Security UserID="S-1-5-19" />
    </System>

  • <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">8</Data>
    <Data Name="MCABank">1</Data>
    <Data Name="MciStat">0xbc800800060c0859</Data>
    <Data Name="MciAddr">0x1d6c50640</Data>
    <Data Name="MciMisc">0xd01a0ffe00000000</Data>
    <Data Name="ErrorType">10</Data>
    <Data Name="TransactionType">256</Data>
    <Data Name="Participation">0</Data>
    <Data Name="RequestType">5</Data>
    <Data Name="MemorIO">2</Data>
    <Data Name="MemHierarchyLvl">1</Data>
    <Data Name="Timeout">0</Data>
    <Data Name="OperationType">256</Data>
    <Data Name="Channel">256</Data>
    <Data Name="Length">936</Data>
    <Data Name="RawData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ata>
    </EventData>
    </Event>



I have been having a number of Blue Screens over the last few days. The first week of building the machine it was fine. The Event logger has also shown this critical error for the other BSoDs that occurred:

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;

  • <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-06-14T22:24:33.2500517Z" />
    <EventRecordID>5055</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-MUB2TFA</Computer>
    <Security UserID="S-1-5-18" />
    </System>

  • <EventData>
    <Data Name="BugcheckCode">292</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0xffff8a0592a8e028</Data>
    <Data Name="BugcheckParameter3">0xbc800800</Data>
    <Data Name="BugcheckParameter4">0x60c0859</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    </EventData>
    </Event>


From other threads/online posts I am concerned I might have to RMA the CPU.
If anyone can assist, it would be much appreciated.

windows-10-generalwindows-10-hardware-performance
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Update on this (late to it because a lot of time with logistics and being unable to get online), the issue was with the CPU. I RMAed it and the vendor tested it and also had issues with blue screening.

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CarlFan-MSFT avatar image
1 Vote"
CarlFan-MSFT answered Barboron-6114 commented

Hi,
Some information below:
WHEA_UNCORRECTABLE_ERROR (124)
IMAGE_NAME: AuthenticAMD.sys
Also if we use !errrec command to check bugcheck. The CPU has detected an internal error. It might be defective. Overclocking may also occurred. Make sure you have the latest BIOS update installed and AMD chipset driver, video card driver installed. you could try to download them from the manufacturer's official website.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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I hate being that guy, but I think this was my problem. I have still been running the drive checks as per Docs guidance and with the computer running these diagnostics for 24+ hours, it hasn't blue screened.

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Docs-4663 avatar image
1 Vote"
Docs-4663 answered Barboron-6114 commented

There were 5 collected minidumps.

All were bugchecks WHEA 124.


There were drive problems including bad blocks.



The CPU: AMD Ryzen 9 5900X was tested to support RAM up to:
System Memory Specification
Up to 3200MHz
https://www.amd.com/en/products/cpu/amd-ryzen-9-5900x

The RAM was at:
MemoryType : DDR4
FormFactor : DIMM
Capacity : 16GB
Speed : 3600
Serial : 00000000
PartNumber : F4-3600C16-16GVKC



RAM: 3600 > 3200


1) During the troubleshooting make sure that there is no overclocking and that all components are returned to stock.

2) Turn off XMP.

3) Uninstall: MSI Afterburner 4.6.4 Beta 3




Please perform the following tests:


4) To ensure that there are no improper bios settings please reset the bios.


How to Clear Your Computers CMOS to Reset BIOS Settings:
https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
3 Ways to Reset Your BIOS - wikiHow:
http://www.wikihow.com/Reset-Your-BIOS
3 Easy Ways to Clear CMOS (Reset BIOS)
https://www.lifewire.com/how-to-clear-cmos-2624545




5) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


6) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en



7) Open administrative command prompt and type or copy and paste:
chkdsk /b /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


8) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html



9) There will be more tests entered as results are posted


10) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v







===============================================================================
Common Platform Error Record @ ffff8a0592a8e028


Record Id : 01d76145416b6750
Severity : Fatal (1)
Length : 936
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 6/14/2021 22:24:05 (UTC)
Flags : 0x00000000

===============================================================================
Section 0 : Processor Generic


Descriptor @ ffff8a0592a8e0a8
Section @ ffff8a0592a8e180
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal






Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error

Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error





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Eventually got there, results in the link below.
As I mentioned in my response to Carl's psot below, I had neglected to install the basic drivers. So hopefully this is just a case of being that guy.

The tests didn't seem to throw out anything of issue with exception to one of my 1TB HDD. The HDTune health tab highlighting some things of concern,
Fortunately my compuiter hasn't BSoDed after being on for about 30+ hours whilst running the tests so hoping the drivers have been enough.
Although it blue screened in the midst of gaming and recording which I have been unable to do with these tests running.

https://drive.google.com/drive/folders/1kUkC9AYW_v1iJ56indvioaZjNyQbdSJP?usp=sharing

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Docs-4663 avatar image
1 Vote"
Docs-4663 answered Barboron-6114 commented

Please run V2 and post a share link into this thread:

https://www.windowsq.com/resources/v2-log-collector.8/

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


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Docs-4663 avatar image
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Docs-4663 answered Docs-4663 edited

Please post a new V2 and maintain during the troubleshooting.




Run Crystal Disk standard edition on ST31000528AS 1000GB
https://crystalmark.info/en/software/crystaldiskinfo/
Post images into the thread.




Run Memtest86 version 9.0 (or newer version if available) for four passes.

Repeat the test so that eight passes are performed.


Testing can be performed overnight.

https://www.memtest86.com/


Use a camera or smart phone camera to take pictures and post images into the thread.

In case there are any problems uploading images use share links (one drive, drop box, or google drive)


Memtest86 has a feature to produce a text report.

Please post this in addition to the images.


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