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HarryGriffiths-7177 avatar image
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HarryGriffiths-7177 asked CarlFan-MSFT answered

Blue screen windows 10

ii have been having windows bsod errors... i saw a thread by NndnG saying "When I tried to diagnosed, I found, it’s because of ntoskrnl.exe driver but every time I see different error codes like 0x00000139, 0x0000003b (SYSTEM_SERVICE_EXCEPTION), 0x0000001a (MEMORY_MANAGEMENT), etc."
and i am having the EXACT same issue and error combination. Was wondering if anyone can help me pinpoint what is causing it.

windows-10-hardware-performance
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Docs-4663 avatar image
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Docs-4663 answered Docs-4663 edited

Please run the V2 log collector > post a share link into this thread

https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html



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CarlFan-MSFT avatar image
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CarlFan-MSFT answered

Hi,
Dump file is effective files to help record and analyze the causes of blue screen.
C:\Windows\Mini dump or Memory dump
Then you could try to use WinDbg Previewer tool to help analyze the dump file to find if any related driver could be found caused BSOD.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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