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SHUOH-8693 asked SHUOH-8693 commented

Regarding SharePoint 2019 On Premise <Content Organizer>

Hi there,

I enable a feature <Content Organizer> and my scenario will be:

  1. When my user login to the (A) Web Site and access the specific document library, he/ she choose a document and click <Send To> on the Ribbon

  2. SharePoint will send the document to Drop off Document Library in the specific (B) Web Site

  3. The document will be sent to specific document library called (B1) in the (B) Web Site by <Content Organizer Rules>

my questions is I add a workflow in (B1) and it will be configured:

  1. Creating a new item will start this workflow.

  2. Changing an item will start this workflow.

Unfortunately, When I sent the document from (A) to (B) to (B1), my workflow cannot be started automatically.

Does anyone have any idea on it?

thanks


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@SHUOH-8693

I'm trying to reproduce this issue on my end and will get back to you ASAP if there is any update.

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Thanks @AllenXu-MSFT. Waiting for your response.

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1 Answer

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AllenXu-MSFT answered SHUOH-8693 commented

Hi @SHUOH-8693

I can also reproduce this situation on my end. If you don't create the file directly in the library, the workflow won't be triggered automatically. However, I cannot find any solution to it currently. It seems to be a default situation in SharePoint Server 2019 but I couldn't find documentations or clues to prove it. I would suggest you open a tickect with Microsft and confirm with them.


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Hi @AllenXu-MSFT,

I just try to use Event Handler to address this, It seems to work well. But I have another question is when I use the event handler to handle this, I found the <Requested By> will be System Account. Even my user is another one. so I mean it is possible to change this.

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@SHUOH-8693 ,

the <Requested By> field in workflow task is decided by Modified by field in your source library.
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Hi @AllenXu-MSFT,

Thanks. I will give it a try

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