question

49677337 avatar image
0 Votes"
49677337 asked emizhang-msft commented

My account could not use to edit on my Mac laptop. Help me Plz!!!!!!!!!!!

I changed my laptop to a MAC laptop from Apple. Before that, I used Microsoft 365 programs on my Microsoft laptop and it worked well. I could use and edit documents on the Microsoft laptop well. But when I try to use the Office 365 program, I get a message that I could not use it to edit with my account on the Mac laptop. Also, I made my account by using an education program supporting students from my high school. I have a lot of assignments, I have to do it... Please help me....

office-itpro
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @49677337,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·

1 Answer

emizhang-msft avatar image
0 Votes"
emizhang-msft answered

Hi @49677337,
I suggest you check the status of your account in Office 365 portal:

  1. Go to portal.office.com

  2. Click on My Account

  3. Look at the Subscriptions panel

  4. Check for Office 365
    105947-394.png

If you see it, you have the correct license and that’s not the problem. If you don’t see it, check that you are signed into the correct account. And check if the devices are limited, you can disable the device which is not used.

Try this method and let me know if you need more help, I'm glad to help you.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.




394.png (28.1 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.