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LuizFaiasJunior-4215 avatar image
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LuizFaiasJunior-4215 asked ZollnerD answered

Azure AD > Zendesk automatic user provisioning - error syncing custom agent roles

Hey everyone 👋

I noticed an issue with the Azure AD -> Zendesk automatic user provisioning. It seems that the AppRoleAssignmentsComplex() expression fails when the "Sync all users and groups" setting is selected. Custom roles are not passed to Zendesk in this case, so users are created as "end-users" (the default user type in Zendesk) instead of agents.

Should this be treated as a bug?

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106138-edit-attribute-microsoft-azure-2021-06-16-at-92150.jpg


Original message posted on Twitter: https://twitter.com/luizfaias/status/1405141799799230476



azure-ad-user-provisioning
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1 Answer

ZollnerD avatar image
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ZollnerD answered

Please open a support case for this via the Azure portal. Let us know if you are unable to and someone can help set you up with a free case.

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