question

EavenHuang avatar image
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EavenHuang asked VirenMane-1372 answered

Windows Update keeps error and showing Retry

Dear friends,

We ran into a scenario that some of the KB patches were always failed to install, even we tried to use the Retry option, it failed again and again.
Any idea how this can be overcome? Or anyway we can just ignore these ones and Windows don't pop up window asking for installing these updates?

We are using group policy to manage Windows Update and it seems that these errors happened to only some of the machines, not all.

106491-update-status-retry.png


windows-10-general
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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered TeemoTang-MSFT commented

Make sure you don’t install any third-party security software or antivirus.

Try to reset windows update components.
Right click on the start button and select Powershell (admin) or Command Prompt (admin)
Write the next hit enter after each line.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

After completed, open Windows Security, then "Virus and threat protection" and click "Check for updates" under "Virus & thread protection updates".


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thanks for your reply but it didn't make any difference.

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You are welcome, after reset windows update components, you could manually download defender update from https://www.microsoft.com/en-us/wdsi/defenderupdates, then install it

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VirenMane-1372 avatar image
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VirenMane-1372 answered

any is not good for me

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