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LeifElfPuccini-4191 avatar image
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LeifElfPuccini-4191 asked LeonLaude answered

Trouble Scheduling Exam

Hi,

I been having trouble with scheduling an exam (MD-100). After I have selected the MD-100 exam and go into the next step to schedule the exam, I´m getting met by this page https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

I have been in contact with Pearson VUE support and they said that I should contact Microsoft

"We would like to inform you that Pearson Vue and Microsoft are aware of the technical error that our candidates are not able to view the exams or their profiles on the dashboard. Microsoft has this ongoing issue and as per our updates, their engineers are already in the process to investigate the issue.

Kindly, contact Microsoft at https://www.microsoft.com/en-us/learning/help.aspx and they will be able to assist you with an alternative method to view the exam or your profile.
"

I wondering if you have any temporary solution for the problem? Or shall I just sit and wait until it is resolved by your engineers?

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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @LeifElfPuccini-4191,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

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