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Choupette17-2361 avatar image
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Choupette17-2361 asked ChristyZhang-MSFT commented

Unwanted notification email generated by Outlook by mistakes

Everytime an email arrives to my inbox, it will accompany with another notification email automatically generated by Outlook itself. In the Outloook's email, it says ""Your message wasn't delivered because the recipient's email provider rejected it." The recipient's email is my own email account. The fact is, the email isn't rejected. It actually shows in my inbox. It is the Outlook itself gets confused and send that notification email everytime when an email from outsiders sent to my inbox.

Does anyone know how to fix the problem? I have called outlook couple of times, emailed their customer representatives, but no one fix the problem.

office-outlook-itpro
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Hi @Choupette17-2361 ,

What's the account you are working with? (O365/Exchange/something else)
Do other users in your organization have the same problem?

To further confirm whether it is the problem of outlook client, it is recommended that you could test on web mail to check if the issue still exists.

And does this issue occur when you receiving some specific emails? Such as emails from the same person, or have something in common?

As I know, the notification e-mail you mentioned usually returns to the sender due to some exceptions after sending the e-mail to others. Please check your sent folder and check whether you have set the automatic forwarding rules or auto forwarding settings. And if possible, please provide more detail error information about the notification email for our better research.

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Hi @Choupette17-2361 ,

It's been a while. Does your issue still exist? If so, please provide the information of the above questions for our better research.

Look forward to your reply.

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Hi @Choupette17-2361 ,

Just checking in to see if above information was helpful. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

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