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JJ-1555 avatar image
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JJ-1555 asked chikazawa edited

Windows Performance Recorder - Error code: 0xc5585011 - tool will not run

HI Everyone,

I'm experiencing an issue when using the Windows Performance Recorder tool. I get the following error via the GUI or Command Prompt:

     Failed to enable the policy to profile system performance.

     Profile Id: GeneralProfile.Verbose.Memory, Network.Verbose.Memory

     Error code: 0xc5585011

     Failed to enable the policy to profile system performance.

I cant find any info on this whatsoever. I'm using the latest version of Windows 10 20H2 (OS Build 19042.928) and I downloaded and installed the latest version of Windows Performance Recorder from here:

https://developer.microsoft.com/en-us/windows/downloads/sdk-archive/

Has anyone encountered this and overcome it?

windows-10-hardware-performance
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chikazawa avatar image
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chikazawa answered chikazawa edited

Hi,
I also encountered the problem and solved it by running Command Prompt as administrator.

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CarlFan-MSFT avatar image
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CarlFan-MSFT answered JJ-1555 commented

Hi,
Please check event viewer if it recorded some error message when started WPR?
Also check the group policy setttings below:
Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment
If any accounts or groups other than the following are granted the "Profile system performance" user right, this is a finding:

Administrators
NT Service\WdiServiceHost

Configure the policy value for Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assignment -> "Profile system performance" to only include the following accounts or groups:

Administrators
NT Service\WdiServiceHost
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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HI CarlFan, thanks for getting back to me. Much appreciated.

I ran a GPRESULT and found the policy already applied as you advised. Please see screenshot attached. Also there are no errors appearing in the Event Viewer when I run WPR.

106945-image.png


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Just to further add. This is the exact error I get. Please see screenshot attached:

106959-image.png


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image.png (46.0 KiB)