question

FarisHarun-7691 avatar image
0 Votes"
FarisHarun-7691 asked ChristyZhang-MSFT commented

Outlook 365 Desktop version Reply and Forward button disappear

Hi,

Why Outlook reply and forward button become like this after I preview attachment in the email?
Cannot click the reply and forward button too after it become like that.106925-reply-and-forward-button-issue.jpeg


office-outlook-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

ChristyZhang-MSFT avatar image
0 Votes"
ChristyZhang-MSFT answered ChristyZhang-MSFT commented

Hi @FarisHarun-7691 ,

Before going further, could you please collect the build number of your Outlook via File > Office Account > About Outlook?

According to my tests on my Outlook client Version 2105(Build 14026.20308), the same issue as yours could be successfully reproduced when I narrow the outlook window, click the attachment in the email in the preview interface and then return to the email body. Looks like this specific “click the attachment” behavior changes the width of the “Reply” and “Reply All” button which makes the “Forward” option been hidden in the interface and causes this situation.

In order to get the “Forward” option back to use, I tested a lot and found two workarounds as below:
1. It is suggested that you could try to re-adjust the size of the outlook window after encountering this situation and then all the Respond options will come back to normal.
2. If possible, you could also use the Respond options in the Ribbon like below to forward the emails you would like to others.
107564-3.jpg


Hope this could help.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



3.jpg (19.6 KiB)
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @FarisHarun-7691 ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.

0 Votes 0 ·

Hi @FarisHarun-7691 ,

Is this issue resolved now? If so, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

0 Votes 0 ·