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Ash-5487 asked AndreasBaumgarten answered

MCID merging and Certiport Updates

Hi,

I've just taken the Microsoft Certified Office Expert exam for Excel 2019 and passed it this evening. I've passed other exams in the past. Unfortunately I have ran into an issue accessing these because the certificates aren't going on the proper account. Because in the past I've migrated my Hotmail email address to an Outlook one, both have two different MCIDs and thus are putting any exams passed on the wrong MCID.

All exams I took prior to 2018 are on my outlook account that I use (MCID beginning with 5) and it contains several exams I've passed in the past up to HTML 5 Application Development. All exams I've taken since then are tied to my Hotmail account (MCID beginning with 1). However because I've disabled that for signing in, I cannot access those on my Microsoft learning dashboard.

All these exams are listed on my Certiport transcript, but the MCID on that also corresponds to the wrong MCID. I've been back and forth with Certiport over getting that fixed but to little avail.

I'm wondering how I can get this fixed once and for all since I will be taking other MTAs through Certiport over the coming two weeks.

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1 Answer

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AndreasBaumgarten answered

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
Microsoft Certification: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

Pearson VUE: https://home.pearsonvue.com/microsoft/
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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