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54692029 avatar image
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54692029 asked RitaHu-MSFT edited

Updates Windows 10 from 1909 to 2004 via wsus

Update Windows 1909 (18363.1556) ends with update failed to install with error code 0x80d02002. On the client there are files in the folder ...SoftwareDistribution\Download...: WindowsUpdateBox.exe (21 Mbyte) and 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd ( 0 Mbyte). On the wsus WindowsUpdateBox.exe (21 Mbyte) and 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd ( 3,19 Gbyte). I can't understand why the client can't download update from wsus.
The client even has direct access to the Internet

windows-10-setupwindows-server-update-services
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@54692029
Thanks for your posting on Q&A.

In order to help me reearch further, please share the windows update log with us on this forum.

Note that remember to protect your personal information while you provide any log files on this forum.

Thanks for your support and cooperation.

Regards,
Rita

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JuanSobrado-3258 avatar image
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JuanSobrado-3258 answered

HI @54692029

The update install might have failed and the best way to check is via Windows Update log. You will need to collect it using admin PowerShell cmdlet: "Get-WindowsUpdatelog".

For more information: https://docs.microsoft.com/en-us/powershell/module/windowsupdate/get-windowsupdatelog?view=windowsserver2019-ps#example-1--merge-and-convert-windows-update-trace-files

Regards,

Juan Sobrado

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54692029 answered RitaHu-MSFT edited

Windows Update log 107695-log.txt



log.txt (173.7 KiB)
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Hello @54692029

The .esd f19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd is being downloaded from your WSUS. But the update fails a few seconds later:

2021.06.21 22:41:18.7800383 8200 9796 DownloadManager Cancelled download call 1

You need to check the install logs of Win 10 FU.

For this check: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/windows-setup-log-files-and-event-logs

And let us know the errors showing up when setup.exe is triggered. It could be that there is not enough free space on the machine and/or a set of policies blocking the execution of install.

Regards,

Juan Sobrado

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@54692029
Did the error code appear on all the clients or some windows 10 clients? Have you confirmed whether the feature updates are downloaded successfully on the WSUS console or not?

Please refer to this screenshot to confirm the feature updates are downloaded on the WSUS server first. Please be kind to ignore if you have tried:
107905-8.png
This icon means that the updates are ready for installation.

In addition, I found the below error information to share with you:
107982-9.png

BTW, whether all the clients could connect to the Internet or not?

Please keep us in touch if there are any updates of the case. Thanks for your time.

Rita


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9.png (36.0 KiB)
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54692029 answered JuanSobrado-3258 commented

I found a replacement update 19041.572.201009-1946.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd for the update 19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd, but the same problem stuck in with it. The problem occurs on different PCs. The rest of the updates for version 1909 (cumulative) were installed without problems.

108259-update.jpg



Updating through the inclusion of functions from 2004 to 20H2 is successful on this server (wsus 6.3.9600.18838 - Windows 2012 R2).





19041.572.201009-1946.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd:
Индекс: 1
Имя : Windows Setup Media
Описание : Windows Setup Media
Размер (байт): 275 949 555

Индекс: 2
Имя : Microsoft Windows PE (x64)
Описание : Microsoft Windows PE (x64)
Размер (байт): 1 772 440 923

Индекс: 3
Имя : Microsoft Windows Setup (x64)
Описание : Microsoft Windows Setup (x64)
Размер (байт): 1 933 893 565

Индекс: 4
Имя : Windows 10 Домашняя
Описание : Windows 10 Домашняя
Размер (байт): 14 304 316 533

Индекс: 5
Имя : Windows 10 Домашняя для одного языка
Описание : Windows 10 Домашняя для одного языка
Размер (байт): 14 308 430 102

Индекс: 6
Имя : Windows 10 для образовательных учреждений
Описание : Windows 10 для образовательных учреждений
Размер (байт): 14 552 741 075

Индекс: 7
Имя : Windows 10 Pro
Описание : Windows 10 Pro
Размер (байт): 14 549 797 886



update.jpg (225.3 KiB)
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Hello @54692029

Pleas check my previous answer and revert with logs:

The .esd f19041.264.200511-0456.vb_release_svc_refresh_CLIENTCONSUMER_RET_x64FRE_ru-ru.esd is being downloaded from your WSUS. But the update fails a few seconds later:

2021.06.21 22:41:18.7800383 8200 9796 DownloadManager Cancelled download call 1

You need to check the install logs of Win 10 FU.

For this check: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/windows-setup-log-files-and-event-logs

And let us know the errors showing up when setup.exe is triggered. It could be that there is not enough free space on the machine and/or a set of policies blocking the execution of install.

Regards,

Juan Sobrado

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54692029 answered

windowsupdate.log (1.1 MiB)
summary.txt (14.9 KiB)
dumpfile.xml (2.1 MiB)
1.txt (1.2 MiB)
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54692029 avatar image
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54692029 answered RitaHu-MSFT edited

The update procedure via the Internet (from 1909 to 20H2) uses additional files

108759-list.txt


108769-inet-update.jpg



list.txt (26.5 KiB)
inet-update.jpg (53.8 KiB)
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@54692029
I found the following error informations which I want to share with you. Please review the below screenshot:
108894-21.png

Please try to enable the Download Mode policy to bypass the Delivery Optimization and then retry to download the feature udpate. Here is screenshot picture for your reference:
108912-22.png

Please keep us in touch if there are any updates of the case.

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21.png (148.0 KiB)
22.png (127.8 KiB)
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54692029 answered RitaHu-MSFT edited

Using the download mode:bypass results in update error 0x80244019

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Could you mind sharing the windows update log with me?

Here is the error code definition for your reference:
0x80244019 WU_E_PT_HTTP_STATUS_NOT_FOUND Same as HTTP status 404 - the server cannot find the requested URI (Uniform Resource Identifier).

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BCStaffict-9295 answered RitaHu-MSFT edited

Hello, any update on this?
We have been trying to distribute the "2021-07 Cumulative update" via our WSUS (WinServer2016) but we receive this same error on more than half of our Win10 clients.
Never seen this error with the previous monthly updates.
Thanks

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@BCStaffict-9295
Could you mind open a new thread on this forum? We could discuss the issue further in the new post.

You could open a new post on this link.

Thanks for your time and have a nice day.

Regards,
Rita

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