question

RishiKatiyar-2241 avatar image
0 Votes"
RishiKatiyar-2241 asked LeonLaude edited

Unable to schedule my exam Pearson VUE unable to access my profile

when I am trying to schedule my exam AZ-104 the error screen comes with message below

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge"

I tried in IE 11 as well as on edge but result is same, so i contacted Pearson VUE support the agent replied as

"Generally, you should be able to get your account created online during the process of booking the exam. However, if you get this error, you will have to contact Microsoft support to get your Pearson VUE profile created. Once that has been done, you will be able to log in and schedule the exam online"

please help

not-supported
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

LeonLaude avatar image
0 Votes"
LeonLaude answered LeonLaude edited

Hi @RishiKatiyar-2241,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling - Scheduling with Pearson Vue forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.