question

ThomBlues-5849 avatar image
0 Votes"
ThomBlues-5849 asked emizhang-msft commented

KMS Windows 2019 and Office 2016

Hello,
I have a Windows 2019 KMS server that is currently activating Windows 10 clients and Windows servers.
My clients use DNS to discover the KMS server.

My problem is that the Office 2016 won't activate event though their CSVLK key is installed on the KMS server.

On a Windows 10 client that has been activated with KMS : here is the output of ospp.vbs /dstatus :

 C:\>cscript "%ProgramFiles(x86)%\Microsoft Office\Office16\OSPP.VBS" /dstatus
 ---Processing--------------------------
 ---------------------------------------
 PRODUCT ID: 00340-80000-00000-FB800
 SKU ID: dedfa23d-6ed1-45a6-85dc-51fbc9358fa7
 LICENSE NAME: Office 16, Office16StandardVL_KMS_Client edition
 LICENSE DESCRIPTION: Office 16, VOLUME_KMSCLIENT channel
 BETA EXPIRATION: 01/01/1601
 LICENSE STATUS:  ---NOTIFICATIONS---
 ERROR CODE: 0xC004F056
 ERROR DESCRIPTION: The Software Licensing Service reported that the product could not be activated using the Key Management Service (KMS).
 Last 5 characters of installed product key: DRTFM
 Activation Type Configuration: ALL
         DNS auto-discovery: KMS name not available
         Activation Interval: 120 minutes
         Renewal Interval: 10080 minutes
         KMS host caching: Enabled
 ---------------------------------------
 ---------------------------------------
 ---Exiting-----------------------------


    
 C:\>nslookup -type=srv _vlmcs._tcp
 Serveur :   dc01.ent.lan
 Address:  172.16.0.1
    
 _vlmcs._tcp.contoso.com     SRV service location:
           priority       = 0
           weight         = 0
           port           = 1688
           svr hostname   = kms01.ent.lan
 kms01.ent.lan   internet address = 172.16.0.100



Thanks for your help.
Thom

windows-server-2019office-itprooffice-deployment
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emizhang-msft avatar image
1 Vote"
emizhang-msft answered

Hi @ThomBlues-5849
I suggest you verify the KMS key in host computer, please follow these steps:

From an elevated command prompt on the KMS host computer, run the following command:

cscript slmgr.vbs /dlv all

To view information only for Office 2016, specify the Activation ID after the /dlv parameter. For example:

cscript slmgr.vbs /dlv 98EBFE73-2084-4C97-932C-C0CD1643BEA7

Then post the output text here, you can check if the License Status: Licensed.

Then I suggest you refer to this article about "configure DNS for activating volume licensed versions of Office by using KMS":
https://docs.microsoft.com/en-us/deployoffice/vlactivation/configure-dns-to-activate-office-by-using-kms

Make sure the DNS is configured correct.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

ThomBlues-5849 avatar image
0 Votes"
ThomBlues-5849 answered emizhang-msft commented

Hi @emizhang-msft,

 C:\Windows\system32>cscript C:\Windows\System32\slmgr.vbs /dlv
 Microsoft (R) Windows Script Host Version 5.812
 Copyright (C) Microsoft Corporation. All rights reserved.
    
 Software licensing service version: 10.0.17763.1999
    
 Name: Windows(R), ServerStandard edition
 Description: Windows(R) Operating System, VOLUME_KMS_WS19 channel
 Activation ID: 2e7a9ad1-a849-4b56-babe-17d5a29fe4b4
 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
 Extended PID: 03612-00206-551-181613-03-1036-17763.0000-0712021
 Product Key Channel: Volume:CSVLK
 Installation ID: 006572771836140841045182980785066234785551162140558174
 Use License URL: https://activation-v2.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=Retail
 Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
 Partial Product Key: YP9B9
 License Status: Licensed
 Remaining Windows rearm count: 1001
 Remaining SKU rearm count: 1001
 Trusted time: 6/24/2021 1:30:40 PM
    
 Key Management Service is enabled on this machine
     Current count: 50
     Listening on Port: 1688
     DNS publishing enabled
     KMS priority: Normal
    
 Key Management Service cumulative requests received from clients
     Total requests received: 6236
     Failed requests received: 2
     Requests with License Status Unlicensed: 0
     Requests with License Status Licensed: 6122
     Requests with License Status Initial grace period: 0
     Requests with License Status License expired or Hardware out of tolerance: 0
     Requests with License Status Non-genuine grace period: 0
     Requests with License Status Notification: 112
    
    
    
 C:\Windows\system32>cscript C:\Windows\System32\slmgr.vbs /dlv 98EBFE73-2084-4C97-932C-C0CD1643BEA7
 Microsoft (R) Windows Script Host Version 5.812
 Copyright (C) Microsoft Corporation. All rights reserved.
    
 Software licensing service version: 10.0.17763.1999
    
 Name: Office 16, Office16KMSHostVL_KMS_Host edition
 Description: Office 16, VOLUME_KMS channel
 Activation ID: 98ebfe73-2084-4c97-932c-c0cd1643bea7
 Application ID: 0ff1ce15-a989-479d-af46-f275c6370663
 Extended PID:
 Product Key Channel:
 Installation ID:
 Use License URL: https://activation.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=o14
 Validation URL: http://go.microsoft.com/fwlink/?LinkID=187557
 This license is not in use.
 License Status: Unlicensed
 Remaining App rearm count: -1
 Remaining SKU rearm count: -1
 Trusted time: 6/24/2021 1:30:43 PM

Thanks again for your help.

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,
The KMS host Office is not activated, you can see the license Status: Unlicensed
How did activate the KMS host?
I suggest you check the key number is correct, try to re type it.
Then if the issue still existed, I suggest you contact Microsoft service and check if the key is normal to activate.
You can also try to change the way to activate host key, for example by telephone activate.

0 Votes 0 ·

Hi @ThomBlues-5849

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 Votes 0 ·