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StefanEnslin-2535 asked StefanEnslin-2535 answered

Personal teams login issues

I am having issues with logging into teams.
What can I do to fix the issue?

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Hi @StefanEnslin-2535

Does anyone else have the same question in your organization?

I found some customers also have the same issue before. It is related to the phone number in Microsoft Account. You could go here, login to the Microsoft account you used to sign in to teams. Click Your Info (upper left) and you will see edit account info. Remove your phone number then sign up for Teams again.


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StefanEnslin-2535 avatar image
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StefanEnslin-2535 answered

As @JimmyYang-MSFT said, it was the phone number. removing it solved the problem for me.

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FauziaUmairTeacherJunior-3360 avatar image
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FauziaUmairTeacherJunior-3360 answered StefanEnslin-2535 edited

1.Click retry and try to update your profile.

  1. You can try online teams login or use another device to make sure problem is with perticular setup or not.

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I tried using the online version and clicking retry just brings up the same popup.
The app gives the same result.
I tried on Chrome and Edge.
I will test another device tonight and let you know.

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