question

Min-9447 avatar image
0 Votes"
Min-9447 asked Sanam-2577 published

Windows VPN issue

The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server.

I'm assisting one of my user, and I never seen before this issue. I have no idea how to solve it and one of the answer from another website share this link to create question. Please kindly assist me on this issue ASAP.
Thank you so much.

windows-10-network
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Just want to confirm the current situations.


Please feel free to let us know if you need further assistance.

0 Votes 0 ·

You could accept the useful reply as answer if you want to end this thread up.
If there is anything else we can do for you, please feel free to post in the forum.

0 Votes 0 ·
CandyLuo-MSFT avatar image
0 Votes"
CandyLuo-MSFT answered

Hi ,

Before going further, I would appreciate your help in clarifying the following situations:

1.Check whether you are using the correct Hostname or IP address. Make sure you can ping VPN server's IP address successfully from VPN client.

2.Temporarily disable windows firewall both on your VPN client and VPN server. This can narrow down whether the issue is related with firewall.

3.Disable any third-party AV software.

4.Which VPN type did you use? Change the type of VPN to PPTP or Automatic and then see if it works.

Best Regards,
Candy


If the Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Sanam-2577 avatar image
0 Votes"
Sanam-2577 answered Sanam-2577 published

This solution not working for me.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.