question

ErikBohn-1476 avatar image
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ErikBohn-1476 asked LeonLaude commented

Microsoft Learn - Certificate profile - Editing Certificater Profile results in an error. 50040

When editing my certificate profile I get the on screen error "50040: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support."

*furthermore the browser console reports the following when trying to submit my edited profile.



https://api-examregistration.prod.mscert.microsoft.com==>{"messageType":"AJAX_FAILURE","messageId":10,"statusText":"error","statusCode":500,"statusMessage":"Internal Server Error","responseText":"[{\"ErrorCode\":0,\"ErrorMessage\":\"User Profile is not saved.System.NullReferenceException: Object reference not set to an instance of an object.\\r\\n at ExamRegistration.Services.UserService.SaveUserMasterProfileInternal(UserMasterProfile masterProfile, ValidationValues validationFlags) in D:\\\\a\\\\1\\\\s\\\\Services\\\\ExamRegistration.Services\\\\Ex*



previous profile data is reported above that in the console as well.

Thank you in advance,

Erik

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1 Answer

LeonLaude avatar image
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LeonLaude answered LeonLaude commented

Hi @ErikBohn-1476,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Certification Profile forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

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Many thanks for the redirect.

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You're welcome.

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