question

AnnaAnderson-6495 avatar image
0 Votes"
AnnaAnderson-6495 asked AnnaAnderson-6495 commented

Outlook with Zix secure encription and a specific from

In Outlook, I am trying to save a msg file that has Zix file encription and a specified From address. When I save the msg file and then try to use it. The encryption is gone. How can I do this? An OFT file didn't work either.

office-outlook-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JadeLiang-MSFT avatar image
0 Votes"
JadeLiang-MSFT answered AnnaAnderson-6495 commented

Hi @AnnaAnderson-6495,

Welcome to our forum.

Please kindly understand here we mainly focus on general issues on Outlook desktop client, we couldn't tests with Zix.

Then I have tested with Microsoft 365 encryption on Outlook 365. According to my tests, the encryption information would be saved when I save the message as a .msg or .oft file.

So in order to further confirm your issue, please try to test with other encryption(such as Microsoft 365 encryption or others), if it only occurred on zix encryption, I think it may be more related to zix configuration, so agree with Andy, it's recommended to contact Zix support to get more targeted help there.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thank you for the responses. I have reached out to Zix and am working with their support.

0 Votes 0 ·
AndyDavid avatar image
0 Votes"
AndyDavid answered

Have you asked Zix support?
https://zix.com/support

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.