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SanjayBhakuniHSDDSH-7922 avatar image
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SanjayBhakuniHSDDSH-7922 asked ZhengqiLou-MSFT commented

default IOS mail app error

We have a number of users using the default IOS mail app that all of a sudden are getting blocked from connecting to exchange. No changes that I'm aware of have been made to our tenant. I am unable to find a policy or where it shows that they're getting blocked.

default IOS mail app


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ZhengqiLou-MSFT avatar image
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ZhengqiLou-MSFT answered ZhengqiLou-MSFT commented

Hi @SanjayBhakuniHSDDSH-7922 ,

Please check if these users were blocked and if so, remove them from the block list:
Remove blocked users from the Restricted users portal in Microsoft 365

Are there any conditional access policies set to block users?
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Also check the sign in logs in azure AD, filter the account. You can copy the correlation id from the block message and filter in the logs to be more specific. Also check for risky sign in's.

Best regards,
Lou


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Hi @SanjayBhakuniHSDDSH-7922 ,

Do the suggestions above help? If the issue has been resolved, please click “Accept as answer” to mark helpful reply as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Regards,
Lou


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