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SanjayBhakuniHSDDSH-7922 avatar image
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SanjayBhakuniHSDDSH-7922 asked emilyhua-msft commented

One Drive issue.

I have a user that keeps getting OneDrive sign in error 0x8004de40 when launching One Drive.

office-onedrive-client-itpro
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emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft commented

@SanjayBhakuniHSDDSH-7922

Which Windows System does this user use?
Do other users in organization encounter the same problem?

I would suggest this user check TLS protocols, please note TLS 1.0 and 1.1 support is being deprecated by Microsoft.
For more please refer to "Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows".

It's recommended to disable the Proxy Settings if this user uses a proxy server for LAN.

If nothing helps, please reset OneDrive client to have a look.

Besides, here is an artcile "Error Code 0x8004de40 when signing in to OneDrive", you may have a look.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

@SanjayBhakuniHSDDSH-7922
Please check whether my information is helpful.
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