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SinhranJadav-2751 asked SinhranJadav-2751 commented

Organisation account login problem for new devices

When I try to login via organisation account in any other device, it says that, "Your account or password is incorrect. If you don't remember the password, reset it now." But the pass and account are correct. Any immediate help would be appreciated.

office-teams-windows-itpro
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SharonZhao-MSFT answered SinhranJadav-2751 commented

@SinhranJadav-2751,

Do you mean that you cannot login any type of Microsoft Teams clients?

If so, you must contact your administrator to reset your password for you.

After you can sign in again, register for self-service password reset, to make sure that you’re able to reset your own password in the future. If there are no other administrators in your organization, please contact Support.


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@SinhranJadav-2751,
Do you have any further question on this topic now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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The issue still prevails. My admin reset the password for me and then I tried logging in to my pc and then to my mobile phone. Both worked fine for a bit, but later that evening, both of them had the same error that was described earlier.

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@SinhranJadav-2751,
Does this problem happen on other office apps?

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No dear, just with the Teams.

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