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NishithKonchady-9036 asked CaseyYangMSFT-4714 commented

Sharepoint site when checked in word still reflect old surname even after changing in sharepoint and in office365

We have a user who has recently changed their surname.
I changed the name in Sharepoint admin.
But the user cannot save to Sharepoint from Office apps as it comes up with her previous name login.


All logins to Office and Sharepoint are with a new name.
But it keeps coming up with the old name in the site when trying to save from Word for example. When clicking on SharePoint site in the word it comes up blank and the user cannot save directly to Sharepoint.

office-sharepoint-online
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Thank you for your question.

We are currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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NishithKonchady-9036 answered NishithKonchady-9036 edited

To further explain my issues.Trying to update that recent (sharepoint site)109128-att00001-update.png



att00001-update.png (28.0 KiB)
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CaseyYangMSFT-4714 answered

Hi @NishithKonchady-9036,

Per my test, you could try to clear browsing data and then sign in your account in word app.

Settings > Privacy and security > Clear browsing data > all time > clear data
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NishithKonchady-9036 answered CaseyYangMSFT-4714 commented

Hi Casey,

Unfortunately, this resolution didn't work. We signed out the user, clear the browsing data as per your suggestion, and signed in again.The word app still reflects the old link to SharePoint with an old email address.

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Hi @NishithKonchady-9036

Did you try to use some other browers? You could go to 365 admin center > Active users > click username > Sign out of all sessions and try to sign again.
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NishithKonchady-9036 answered CaseyYangMSFT-4714 commented
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @NishithKonchady-9036

Congratulations on solving this issue and thanks for sharing your solution. Please remember to accept your solution as answer.It will do great help to those who meet the similar question in this forum.

Thanks again for your contribution.

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