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GabrieleCozzolino-7771 avatar image
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GabrieleCozzolino-7771 asked LeilaKong-MSFT answered

Connect to windows 2016 server through RDP works only using Classic Remote Desktop App and not through RDP tool

Since some time now I have trouble connecting to a remote windows 2016 server, it's odd because I could connect to the same server from other pcs but non from my pc at work, from this one I can connect only using the app I downloaded by Microsoft store called Classic Remote Desktop. Schematically:
- by my home pc I can access this particular remote server using windows preinstalled RDP tool
- by work pc I can access this particular remote server ONLY by Classic Remote Desktop App, trying RDP tool give me an "Internal error" message
- by work pc I can use RDP tool to connect to other servers, so I think it's not a problem of the tool per se (like corrupted files etc)

So what I know is that RDP on this particular server is enabled because I can connect to it, there's something going on between rdp tool on my work pc and this server.
What can I check?

Sorry for repeating myself, trying to be clear at first shoot (and failing, I fear...)





remote-desktop-services
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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @GabrieleCozzolino-7771 ,

Thanks for your query.

1.What's the exact "Internal error" message?
2.What's the OS version of your home pc and work pc?
3.Did you update the RDP tool to the latest version?
4.There are several different logs where you can find the information about Remote Desktop connections:
Network Connection; Authentication; Logon; Session Disconnect/Reconnect; Logoff.
http://woshub.com/rdp-connection-logs-forensics-windows/


Best regards,
Leila


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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @GabrieleCozzolino-7771 ,

We haven’t heard from you in a couple of days.
How are things going there on this issue?

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