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Clodola avatar image
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Clodola asked StphaneLELEU-9995 answered

Azure Subscription -- Issues creating a Support Ticket

I tried creating a Support Ticket , I am setup as a Support Request Contributor in the Azure Subscription

Issue Type: Technical

Subscription: Company Azure Enterprise subscription

You don't have permission to create a support request
To get permission, ask your subscription administrator or owner to assign you ‘Support Request Contributor’ role for the selected subscription. Learn more about role assignments in the portal.


subscription administrator has me assigned as ‘Support Request Contributor’, I have verified under Access Control (IAM)

As soon as I get to the 3.Additonal Details , this screen is appears

108673-capture.png






azure-cloud-services-extended-support
capture.png (40.8 KiB)
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  1. Can you try with the "Service Support Administrator" Role assigned, either directly or using PIM, and share the results?

  2. The error you are getting is referring to an RBAC role under the Subscription 'Support Request Contributor'

I think this might be related with ‘Access to Azure Active Directory’ type of subscriptions, which are subscription where RBAC roles can’t be assigned as those are legacy subscriptions, used in the past to link 0365 with Azure AD and have access to Azure.

If this is what is happening, when creating the request, can you select another type of Subscription and share the results with me?

Please let me know and I can further look into it.

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AndreasBaumgarten avatar image
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AndreasBaumgarten answered

Hi @Clodola,

have you logged off and login again after the Support Request Contributor role was assigned?

Are assigned to the role by your user? Or by a group you are now member of.

Did the answer work for you? Are there any additional questions to this topic?

If you found the answer helpful, it would be great if you please mark it "Accept as answer". This will help others to find answers in Q&A

----------
Regards
Andreas Baumgarten

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Clodola avatar image
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Clodola answered

Yes , I tried logged off and login again after the Support Request Contributor role was assigned

role was assigned by Admin

109390-roleassignment.png



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JasonFritts-6874 avatar image
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JasonFritts-6874 answered JasonFritts-6874 edited

You must have the "Support Request Contributor" role assigned at the scope of the Subscription. Per above screenshot you have it assigned at the scope of a Resource group. Browse to Azure Portal -> Subscriptions blade -> Select an Azure subscription -> Access Control menu -> Assign "Support Request Contributor" role to the user at this scope.

See From https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#azure-role-based-access-control the mention of this requirement:

"To create a support request, you must have the Owner, Contributor, Support Request Contributor role, or a custom role with Microsoft.Support/, at the subscription level.* "

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StphaneLELEU-9995 avatar image
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StphaneLELEU-9995 answered

Scope is "Ressource group" (Inherited)" so.. ok at subscription level

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