question

BerndSeibold avatar image
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BerndSeibold asked WenyanZhang-MSFT edited

[UWP] App crashing on splash screen

For some users my app shows the splash screen for a second and than crashes. For most user it works. I have no report on DevCenter for this. Is there a way to get any information about the crash?

App Info:

  • Xamarin Forms

  • UWP

  • Installed from Windows Store


dotnet-xamarin
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1 Answer

WenyanZhang-MSFT avatar image
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WenyanZhang-MSFT answered WenyanZhang-MSFT edited

Hello, Welcome to our Microsoft Q&A platform!


You can ask the user to get information, the logs can be exported by using “Event Viewer” of the computer. Of course, it must be approved by the user’s consent.
In general, we suggest you use APP Center to catch crash log and send back to the APP Center dashboard, for more information please refer https://docs.microsoft.com/en-us/appcenter/


update

To launch the Event Viewer, please hit Start, type “Event Viewer” into the search box, and then click the result. On the left, choose Event Viewer, Windows Logs, Application. Then, the user can Right-click Application and choose the Filter Current Log option to find the log by time or source or level or other category. If the user find it, Right-click to save and send to you.


Best Regards,

Wenyan Zhang






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Thank you for your response.

Im already using AppCenter (i called it DevCenter by mistake in my initial post). There is no correspondig report in AppCenter to the crash. I guess it
crashes before anything can be initiated.

Where are the reports located in the Event Viewer of the customer? There are several folder (e.g. Windows - Applications?)

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I have updated above case reply, please check the update part.

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