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NicolasParedesCapurro-4658 avatar image
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NicolasParedesCapurro-4658 asked amanpreetsingh-msft answered

Can't Login my azure suscription

Hello guy's hope all of you are doing ok! i need your help i have an azure suscription with security defaults enable and everything was working like a charm till my phone was stolen, its has being really awfull since i can't sign in neiter to azure or office365!
I have a new phone and i need to be able to recover the way to sign in!
Can any help me?
I really appreciated it!

azure-ad-authentication
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1 Answer

amanpreetsingh-msft avatar image
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amanpreetsingh-msft answered

Hi @NicolasParedesCapurro-4658 · Thank you for reaching out.

In case of such lockout scenarios, the only way to get unlocked is by opening a support request. You may use a different subscription to open the support request or raise a request using Global Customer Service phone numbers. The support team then engages the Data Protection team, who will require some information from you that proves your ownership to the Azure Tenant that you want access to. Once you provide required evidence, they will help unblocking you.


Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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