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aman-7889 avatar image
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aman-7889 asked SadiqhAhmed-MSFT answered

Microsoft Azure Site Recovery Agent failed to install - Error : ASRMobilityServiceBootUEFISecureBootNotSupported

Hi,

I am getting the following error when i am trying to install MASR agent on window server 2012 R2 standard edition.

10:44:40:Writing error info to Output file
10:44:40:The output json file C:\ProgramData\ASRSetupLogs\InstallerErrors.json does not exist
10:44:40:Writing installer errors list to output json file
10:44:40:error_name: ASRMobilityServiceBootUEFISecureBootNotSupported , default_message:
UEFI Secure boot is not supported , error_params:
10:44:40:Exiting main


I have checked the bios mode and it is set to UEFI and when i ran Confirm-SecureBootUEFI in powershell it returned true.

azure-site-recovery
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1 Answer

SadiqhAhmed-MSFT avatar image
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SadiqhAhmed-MSFT answered

Hello @aman-7889 Thank you for contacting us and I apologize for the delayed response!

I’m afraid If you would like to protect the VMware VM by ASR, you have to disable the Secure UEFI. Support matrix doc - https://docs.microsoft.com/en-us/azure/site-recovery/vmware-physical-azure-support-matrix

Further Docs on what’s Secure Boot and how to disable/re-enable it:
https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/oem-secure-boot [docs.microsoft.com]
https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/disabling-secure-boot#disable-secure-boot [docs.microsoft.com]
https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/disabling-secure-boot#re-enable-secure-boot [docs.microsoft.com]



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