question

ShaneKing-9045 avatar image
0 Votes"
ShaneKing-9045 asked Miles-MSFT answered

When Windows 10 unistalls an appliation on its own

When Windows 10 uninstalls/wipes an installed application from the OS, is there an event generated in the Application or any other event log, that would allow support to know this is why the app is gone?

I had a client who had installed and used a 3rd party industry specific financial application only to find it disappeared after a restart.

I figured out:

  • Windows 10 was at V1904 on this machine

  • It had tried to install 20H2 and failed some months ago

  • Because the user was unaware this process had failed, Windows sat in an inconsistent state

  • They installed an update to the Financial package which worked ok and ran without issue,

  • When they rebooted the computer for a separate reason, Windows rolled back the update process

  • as part of the roll back the installed Financial package was removed too (guessing due to Windows 10 rolling back to a system restore)

Does this also sound correct?

windows-10-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

Miles-MSFT avatar image
0 Votes"
Miles-MSFT answered

Hi

There are several reasons which may cause your problem.
We could try these methods to see if it helps:

1.Press the Start key and type the word CMD or Powershell, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•DISM.exe /Online /Cleanup-image /Scanhealth
•DISM.exe /Online /Cleanup-image /Restorehealth
•DISM.exe /online /cleanup-image /startcomponentcleanup
•sfc /scannow
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

2.Have you ever done an upgrade?
Windows doesn't "uninstall" apps. What it does is fail to migrate them during an upgrade.

If Windows detects a version of a piece of software that it currently considers incompatible, or it just doesn't understand the way the app installed itself, then it will not migrate it to the new instance of Windows (most people don't realize that during an upgrade, it actually installs a completely new copy of Windows and then migrates apps from the old to the new).

3.Check Windows Defender
Sometimes windows defender will recognize an installed application accross the network "Defender has found Malware and removed it".

If all these methods do not work , may be this is a minor bug . We could report this issue via Feedback app to gat a fix in future update.

Best Regards


If the Answer is helpful, please click "Accept Answer" and upvote it.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.