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MdRubiatHaque-0645 asked MdRubiatHaque-0645 commented

Lync 2013 contact issue

Hi,

I have exchange 2013 and lync 2013 in my environment. But i have been facing a big issue for last few days. My Lync favourite contacts showing Fast name and Last Name. Not showing Display Name which is showing exchange contact. Not all users are facing this issue. Again, few days ago, lync 2013 not showed proper profile picture for few users. So, this is become a big issue now. Anyone have any idea of how to mitigate this?

Thank you

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JimmyYang-MSFT answered JimmyYang-MSFT converted comment to answer

Hi @MdRubiatHaque-0645

Does this issue persist on these specific all the time?

For those users ,it recommends you check whether they have selected contact name. It need some time for the change to take effect. Or, you can delete the customer from your Skype for Business contact list and re-add it.

If the issue persists, please upload a screenshot of the customer’s Skype for Business name on your side.

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Hi Jimmy,
Thanks for your reply. They didn't change their profile settings. It has occurred suddenly. Another thing which I checked yesterday, They faced this problem in lync client and outlook web app but not in Outlook 2013. So this is a big matter. For example, One user whose first name is jimmy and last name is 20201. Display name is Jimmy Yang. All users viewing the contact name Jimmy Yang. But the problematic user is viewing Jimmy 20201 in outlook web app and lync client app but he view Jimmy Yang on his outlook 2013 app. Now what should I do to mitigate it.

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If anyone doesn't provide a proper solution then why this q&a forum and why we provide microsoft solutions to our customers? I questioned about more than five issues in here but still i can't get any proper solutions. Maximum guy answered me about some basic troubleshooting which are already known everyone. Even a beginner technical guy. This is totally unexpected.

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Hi @MdRubiatHaque-0645

Based on my experience, Lync client display name is based on the Active Directory User property. To avoid this issue, you could try to find these specific users in Active Directory Users and Computers and delete the first name and last name. This step is just to make sure if these properties will affect the client display name.

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@MdRubiatHaque-0645

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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MdRubiatHaque-0645 answered MdRubiatHaque-0645 commented

Hi Jimmy,

Sorry for late. This issue has been resolved now. Some users faced this issue due to lync front end certificate expiration. Two days ago, I renewed certificate and unexpectedly this issue resolved. Thanks for your co-operation. Stay safe and stay fine.

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Hi @MdRubiatHaque-0645

I am glad to see this issue has been resolved now. Thanks for sharing your solution about this issue.

Have a nice day!

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Hi @JimmyYang-MSFT

My pleasure.

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