question

AhmedHafez-2249 avatar image
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AhmedHafez-2249 asked DSPatrick answered

Not able to restore my hotmail

I tried to reset my Hotmail password but every time i faced the below
" Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership"
however i added all required information correctly like:

Name
last name
last email subject
last 4 digits for credit card user for registration
expiration date for credit card
full name display in credit card

i have very important certificate on this account so i need urgent so please can you support me

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail


also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

--please don't forget to upvote and Accept as answer if the reply is helpful--


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