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DC-1627 avatar image
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DC-1627 asked YuhanDeng-MSFT commented

Storage Migration Service Scan Issue

I am getting event ID 10000 when scanning the destination server which is a virtual server running Windows Server 2019 that is up to date.

[Erro] Failed device discovery stage DiskInfo with error: (0x80070057) An item with the same key has already been added. [d:\os\src\base\dms\proxy\discovery\discoveryproxy\DeviceDiscoveryOperation.cs::TryStage::1384]

I have not been able to find any information on what is causing the issue.

Any guidance is appreciated.

Thanks,

windows-server-migration
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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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Hi,

I would like to check if the issue has been fixed? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Danny

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YuhanDeng-MSFT avatar image
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YuhanDeng-MSFT answered

Hi,
There could be a lot of causes to this issue. Here are several scenarios:
https://support.microsoft.com/en-us/topic/error-0x80070057-when-you-format-a-hard-disk-drive-to-install-windows-7-dc602fc7-2731-e06e-8c4f-f7c126d874ec
https://docs.microsoft.com/en-us/troubleshoot/dynamics-365/sales/an-item-with-same-key-has-been-added
https://docs.microsoft.com/en-us/windows-server/storage/storage-migration-service/known-issues
https://docs.microsoft.com/en-us/troubleshoot/windows-server/remote/event-10000-terminal-server-enabled

Thanks for your time.
Best regards,
Danny


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DC-1627 avatar image
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DC-1627 answered

Danny, none of the links pertain to my situation.

Thanks

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YuhanDeng-MSFT avatar image
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YuhanDeng-MSFT answered

Hi,
I did some research but I didn’t find much related information. This issue could be caused by a lot of reasons. For root cause analysis I would suggest that you raise a MS support ticket. In addition, if the issue has been proved as system flaw, the consulting fee would be refund. You may find phone number for your region accordingly from the link below.
Global Customer Service phone numbers:
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

Thanks for your time.
Best regards,
Danny


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