question

KarleeAinslie-6974 avatar image
0 Votes"
KarleeAinslie-6974 asked ShaneKaryn-4353 commented

"recording has started" on TEAMS but recording not in Onedrive

Yesterday, I recorded a meeting and when the meeting was over I ended it as usual. When looking for the meeting recording today, the chat box is greyed out and says:

"MEETING
Recording has started"

but, unlike previous meetings, there is no photo of the video and it is not in the One Drive recording folder.

I have tried syncing the folders, exiting TEAMS and opening the program again, scrolling up to the top of the chat and then back down but I have not found the actual recording.

Is it lost? or was there a glitch? I am nervous this might happen again for another important meeting and need to understand what happened and how to prevent this in the future

office-teams-windows-itpro
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1 Answer

JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ShaneKaryn-4353 commented

Hi @KarleeAinslie-6974

Do you mean the meeting recording cannot not appear in chat history even you ending Teams meeting like the following picture?

109305-image.png

Could you confirm with other attendees to check if they can see this recording on Streams?

If they can’t see that recording either, I suggest you use compliance and eDiscovery for retrievalling meeting recordings. Please contact your admins and let them follow steps as below:

  1. Go to https://protection.office.com and sign in using Office 365 admin email address and password.

  2. Click Search > Content search.

  3. On the Search page, click the arrow next to + New search

Image

  1. Click New search in the drop-down list.

  2. Under Search query, specify the following things and look for the keyword "recording" in the subject line of the item.

Image

  1. Click Save & Run


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@KarleeAinslie-6974

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·

@KarleeAinslie-6974

Haven't received your message for a long time.
Do you have any further issue on this topic?

0 Votes 0 ·

Hello,
I am experiencing the same error, and can not find the recording in OneDrive or by using the steps listed above. Any further suggestions would be appreciated!

0 Votes 0 ·

Good morning
I have the same error - we tried following the advice above and searching for the recording, but still have not found anything.
Is there anything else I can try? It is a rather important recording that I really need access too.

Thanks

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