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ScottFitzgerald-8976 avatar image
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ScottFitzgerald-8976 asked DaveKetter-4069 published

Server 2016 RDS Print Spooler Issues

Having a strange issue with a Microsoft Server 2016 RDS server. I have two RDS servers, one Broker Farm. One of the RDS servers is working perfectly fine. The other I can't even access the Printers section of the control panel otherwise the whole explorer window will freeze and I will get an application hang error.

If I restart the print spooler the Printers option becomes available. I need to be able to access the Printers section of Windows...

Troubleshooting -

I've run sfc, dism, print spool repairer. No such luck with any of them. Any ideas on how to fix the printing issue?

remote-desktop-serviceswindows-server-print
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HI

1.Do you mean if we click "devices and printers" option in control panel like below picture, the "explorer window" will freeze? If it is not, please share us a issue picture.
109169-11.png

2.Can you enter below powershell command on both normal w2019 server and issue w2019 server then look which difference between them?
get-hotfix

3.If we do clean boot, will the same issue happen?
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd


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11.png (29.2 KiB)
JiaYou-MSFT avatar image
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JiaYou-MSFT answered

HI

Is there anything to help you?

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ScottFitzgerald-8976 avatar image
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ScottFitzgerald-8976 answered JiaYou-MSFT edited

I actually found the fix after scouring for a little while. Was three simple PowerShell commands:

net stop spooler
Remove-Item -Path "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider*" –Recurse
net start spooler


Thank you for your help though. Much appreciated.

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HI ScottFitzgerald-8976,

Thanks for sharing your final solution.

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VenShuda-5005 avatar image
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VenShuda-5005 answered VenShuda-5005 edited

Hi,

My Explorer Window freezes when I try to access Devices and Printers. I will try the command mentioned by Scott after I backup Regedit, of course.

More context:
This is a Windows server 2016
Server received PrintNightmare patch last month
* Issue observed while someone was doing maintenance on a backup solution installed on that server. Not confirmed if related/cause of break.

net stop spooler
Remove-Item -Path "HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider*" –Recurse
net start spooler

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DaveKetter-4069 avatar image
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DaveKetter-4069 answered DaveKetter-4069 published

This worked for me on a Server 2019 box too. Thank you very much for posting!!!

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