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LeikaPischke-0092 avatar image
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LeikaPischke-0092 asked Miles-MSFT answered

Black screen with cursor after latest Windows 10 Update.

I have a customized built PC with Microsoft 10 Home global OEM CD-key.

Any time I update Windows, upon restarting after the update it will go to a black screen with a responsive cursor after logging into my account. I have dealt with this issue for some time now and after everything I’ve tried the only thing that has worked was to restore my PC. Today, upon restarting my PC it began to automatically update and when I began to restore my PC it began automatically updating again which usually does not happen.

Now I can not restore to a point before the update and am stuck at the black screen. I have tried to uninstall the update but after restarting it begins to automatically update. I have tried numerous of things and invested a lot time researching and using different solutions to try a resolve this problem but nothing has worked besides a restore up until now.

windows-10-general
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1 Answer

Miles-MSFT avatar image
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Miles-MSFT answered

Hi

Have you tried this method to fix this problem?

For issue were you are getting black screen with white cursor
Press Ctrl+Alt+Del
Go to 'Services' tab
Look for 'AppReadiness'
Right click and stop it.

Make sure you disable the same after login into Windows.
Click start and type 'Services'
Look for 'AppReadiness'
Right click and select 'Properties'
Startup type should be set to 'Disabled'
Set the 'Service Status' to Stopped.

Here is a link who has the similar problem which we could refer to .
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/black-screen-with-cursor-after-windows-10-update/8d470d56-275d-447c-a5f8-e29edf6a6df7?page=8

Best Regards


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