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HarishKumarBenne-3630 avatar image
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HarishKumarBenne-3630 asked PramodValavala-MSFT answered

Logic App Trigger "New Email on Shared Mailbox" skips trigger everytime

Hi,

I am trying to setup an automation to create an incident everytime an email comes to a specific folder in one of the shared mailboxes. I used the following condition to detect these emails:

"When a new email arrives in a shared mailbox (V2)"

My understanding of new email is that it includes any unread emails moved/added newly to the specific folder from inbox. But with this setup, this trigger shows skipped.

So, my question is Does the "new email" criteria include emails moved manually into a folder, if its unread? If not, what is the criteria for considering an email "new"?




azure-logic-apps
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1 Answer

PramodValavala-MSFT avatar image
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PramodValavala-MSFT answered

@HarishKumarBenne-3630 This is covered in the Known Issues and Limitations section of the connector reference doc. Here is the same for reference

The When a new email arrives (V3), When a new email arrives in a shared mailbox (V2) and When a new email mentioning me arrives (V2) triggers are based on the date and time an email was received. Moving an email to another folder does not change received date property value so the triggers will skip any email that was received prior to the latest successful run.

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