Hi,
I am trying to setup an automation to create an incident everytime an email comes to a specific folder in one of the shared mailboxes. I used the following condition to detect these emails:
"When a new email arrives in a shared mailbox (V2)"
My understanding of new email is that it includes any unread emails moved/added newly to the specific folder from inbox. But with this setup, this trigger shows skipped.
So, my question is Does the "new email" criteria include emails moved manually into a folder, if its unread? If not, what is the criteria for considering an email "new"?